Help Center

Back to home

Help Center

For Service Providers

For Service Providers

Why Clutch

What Free Features Does Clutch Offer?

What Marketing Opportunities Does Clutch Offer?

Audience Tab

What is the Audience Tab?

How Can I Get Access to My Audience Tab?

How Can I Cancel My Audience Tab?

Is the Audience Tab data all my traffic?

Where is Audience Tab data being pulled from?

What are Lead Details?

How do I use Audience data?

Do we refund or prorate the Audience tab purchase?

Can I get Audience data for visitors to a directory?

See more

Client References and Reviews

Does My Client Need to Log In to Clutch Using LinkedIn?

Why Is My Account Suspended?

When Will My Client’s Over the Phone Review Be Published?

How will my clients be contacted after I submit them as a reference?

What Can I Tell My Clients About How the Clutch Review Process Works?

My Client Can't Publicly Endorse My Business – Can They Still Leave a Review?

Can I Move a Negative Review to the Bottom of My Company's Profile?

Can My Client Choose to Remain Anonymous When Leaving a Review?

Can My Client Edit Their Review After It’s Published?

Can I Approve Reviews Before They Are Published to My Company's Profile?

Why Is the Most Recent Review at the Bottom of My Company's Profile?

My Client Submitted an Online Review – Why Isn't It Immediately Visible on My Company Profile?

Can I Unsuspend My Account?

Will Client References Be Displayed Publicly?

What Can I Do If I Disagree With the Review My Client Left?

What Will Clutch Ask My Reference During Their Review?

Who Can Leave a Review for My Company on Clutch?

How Do I Ask My Clients to Leave a Review on Clutch?

Can I Verify My Client's Review For Them?

Can I Submit Client Testimonials as Reviews on My Clutch Profile?

Can Multiple Clients From the Same Company Leave a Review?

How Do I Add Reviews to My Company's Profile?

How Does Clutch Define Fake or Fraudulent Reviews?

How Does Clutch Address Fake or Fraudulent Reviews?

My Client Doesn’t Speak English – Can They Leave a Review in Their Native Language?

What Is the Difference Between the Online Review Form and Over The Phone Reviews?

Does Clutch's Reviews Algorithm Take Review Recency Into Consideration?

Can I Change the Order of the Reviews on My Company's Profile?

How Long Will It Take for a Review to Appear on My Company's Profile?

Can I Respond to a Negative Review on My Company's Profile?

How Do I Submit Client References?

Why Is It Important to Collect Multiple Reviews on Clutch?

How Is a Review's Overall Rating Calculated?

How Can I Show Off My Clutch Reviews?

See more

Clutch Certification

What Is Clutch Certification?

What Are the Criteria for Becoming Clutch-Certified?

How Can My Company Become Clutch-Certified?

What Are the Benefits of Being Clutch-Certified?

Where and How Will My Company’s Certification Be Displayed on Clutch?

Who Can I Contact With Questions About Clutch's Certification Program?

See more

Clutch Messaging

What is Clutch Messaging?

Clutch Network

What Is the Clutch Network? (For Providers)

How Can Providers Build Their Network on Clutch?

What Are the Fees and Core Benefits of the Clutch Network for Providers?

How Is the Clutch Network Different from Reviews, Advertising, and LinkedIn?

Clutch Profile Verification

What is Clutch Verified?

If a Company Has an Inaccurate Location on Clutch, Should I Report It?

What should I do if my business does not meet Clutch’s verification criteria?

Company Profile

Why have the services on my profile changed?

How do I add or change fields on my profile?

What is Clutch+?

What are the enhanced profile features available on Clutch+?

How do I sign up for Clutch+?

What Are Some Tips for Maintaining My Company's Clutch Profile?

How Should My Company Identify and Optimize Services Lines on Our Clutch Profile?

How Do Potential Clients Find My Company's Clutch Profile?

How Do I Add an Industry Focus to My Company's Profile?

Can I create multiple profiles on Clutch if I own multiple businesses?

Can I Add Multiple Locations to My Company's Profile?

How Do I Track If a Lead Came From Clutch via Email?

What Types of Companies Can Be Featured On Clutch?

What Are Service Focus Areas?

Why Should My Company's Profile Include Average Hourly Rate and Minimum Project Size?

How Do I Get My Company Listed on Clutch?

My Profile Wasn't Accepted – Why Isn't My Company a Fit for Clutch?

How Do I Update My Company's Location on My Clutch Profile?

How Long Does It Take for My Company's Profile to Show Up on Clutch?

Is the Link on My Company's Profile a 'Follow' Link?

I Noticed My Company Has a Profile on Clutch – Can I Have It Removed?

Is Clutch Planning to Add Any New Services?

See more

Featured Listings

What is Clutch’s Featured Listings program?

What are the Benefits of Featured Listings?

What Services Can I Target with Featured Listings?

How do I track my Featured Listing progress?

Industry Recognitions

What Is An Industry Recognition?

How Do I Add Industry Recognition to My Profile?

Leader Awards

How Can My Company Earn a Clutch Leader Award?

What Are Clutch Awards?

How Can I Order a Custom Clutch Leader Award?

What is the Best of Clutch Creative Competition?

Messaging Center

How do I view a lead's contact details?

How do I respond to messages from leads?

How am I notified about new messages?

Can I send images and documents via the messaging platform?

How do I view all the contact forms my company receives?

See more

Packaged Services

What are packages?

What are the benefits of adding packages?

What are the requirements for having packages?

What information is required to create a package?

How do I add packages to my profile?

Can I edit a package once I add it?

What services can I add packages for?

Do I need to have packages on my profile?

Where do my packages appear on Clutch?

What happens when a buyer clicks on a package?

Can I add multiple packages?

Can I sponsor Package Directories?

Do packages require prices? Why?

How are companies’ packages ordered on Package Directories?

What if the services I want to include in a package aren’t pre-populated?

See more

Recommended Providers

Why do Recommended Providers appear on my profile?

How can I remove the Recommended Providers from my profile?

Review Verification & Publishing

Can I Remove a Review from an Unrecognized User?

Portfolio Items

What Are Portfolio Items?

How Do I Add Portfolio Items to My Company's Profile?

Project Inquiries

What is a Project Brief from a prospective client?

Where can I access and manage Project Briefs?

What information is included in a project brief from a prospective client?

How should I respond to a prospect’s Project Brief?

How do project brief messages differ from other messages I receive from a prospect or SmartMatch?

How am I matched with prospects?

What is the Project Response?

Why is it important for us to use Project Response?

What are Project Inquiries in my vendor dashboard?

Why are new project inquiries important to address?

What should I do if I don’t want to pursue a particular Project Brief?

How can I report a Project Brief that looks like spam?

Can I revisit a Project Brief after passing on it?

How are Project Briefs organized in my dashboard?

What happens after I pass on a Project Brief?

Can I provide feedback on a Project Brief I passed on?

See more

Shareable Case Studies

What Are Shareable Case Studies?

Who Can Access Shareable Case Studies?

How Do I Create a Shareable Case Study?

How Many Shareable Case Studies Can I Create?

How Can I Get More Than 3 Shareable Case Studies?

Where Can I Use Shareable Case Studies?

Can I Customize My Shareable Case Studies?

Can I Edit My Shareable Case Studies?

Why Can’t I See All My Reviews When I’m Creating a Shareable Case Study?

What Should I Do If There’s a Typo in My Shareable Case Study?

See more

Sponsorship and Clutch+

How do I become Verified on Clutch?

How Do I View Invoices, Receipts and Manage Billing Information?

What Is the Difference Between a Sponsor and a Non-Sponsor?

What are City Sponsorship Bundles?

How can I set a Featured Review on my profile?

How Can My Company Advertise on Clutch?

What Are the Requirements for Sponsorship on Clutch?

How Many Leads Will My Company Get Through Sponsorship?

What Position Will My Company Have on Pages it Sponsors on Clutch?

What Are the Different Levels of Sponsorship and Featured Listings?

Which Sponsorship Level Is Best for My Company?

How Much Do Sponsorship and Featured Listings Cost?

Can My Company Sponsor Multiple Pages?

What are the billing terms for Sponsorship and Clutch+?

What is Diamond Sponsorship?

How Do I Get the Most out of Sponsorship?

How Can I Cancel Clutch Sponsorship?

What are Advanced Analytics?

Getting Started with Clutch+ and Sponsorship

See more

The Clutch 100

What Information Do I Need To Submit for The Clutch 100?

How Is The Clutch 100 Calculated?

What Is The Clutch 100?

What Are the Benefits of Being Named to The Clutch 100?

The Manifest

What Is The Most Reviewed Company Award on The Manifest?

What Is The Manifest?

How Are The Manifest and Clutch Connected?

How Can My Company Get Listed on The Manifest?

How Are Companies Ranked on The Manifest?

Are Companies Ranked Differently on Clutch and The Manifest?

How Can I Improve My Company's Rank on The Manifest?

Can My Company Advertise on The Manifest?

Does The Manifest Offer Badges?

See more

Users, E-mail, & Privacy

What Is The Difference Between A Profile Owner And A Profile Manager?

How Do I Give My Coworkers Access To Our Clutch Profile?

How Can I Remove A Profile Manager From My Clutch Profile?

How Do I Log In to Clutch?

Will Clutch Post Information From My LinkedIn Account?

If I'm Logged Into Clutch but Can't Access My Company's Profile, What Should I Do?

How Do I Access and Update My Company's Clutch Profile?

How Do I Change the Profile Owner For My Company's Clutch Profile?

Is the Profile Owner's Email on My Company's Clutch Profile Private?

Which Email Will Clutch Use to Contact My Company?

I Want to Create a Profile for My New Company, But My User Account Is Still Connected to My Old Company's Profile – What Should I Do?

I'm Leaving My Company – What Should I Do If I'm the Profile Owner of Our Clutch Profile?

Can I Change the Profile Owner Email on My Company's Profile?

See more

UTMs, Google Analytics, GA4

How to Find My UTMs Once Logged Into GA4?

How to Setup Conversion Tracking in GA4

How to Track Clutch Profile Performance

Understanding Clutch’s UTM Structure

Vendor Dashboard

Why is there locked data?

Why Has My Reference Disappeared From My Dashboard?

What Is the Difference Between a Reference and a Review?

What Does the Progress Bar Next to My Reference Represent?

What Is My Vendor Dashboard?

What Can My Dashboard Tell Me About My Reviews?

See more

Visibility and Company Rankings

How do I get a Visit Website button on Clutch directories?

Why is Clutch's scoring algorithm changing, and what do I need to do?

Which factors are considered in Clutch's rankings and research methodology?

What Is the Difference Between Clutch's Leaders Matrices and Directories?

How Is My Profile's Overall Star-Rating Calculated?

Are Reviews Important to a Company's Clutch Rank?

How Many Service Lines Should My Company's Profile Have?

What Is Clutch's Buyer Alert Program?

How can I improve my Clutch scores and directory ranks?

What updates were made to Clutch directories in July 2024?

How to Improve Your Company's Website Domain Authority

See more

Widgets and Badges

How Do I Qualify to Receive a Clutch Top Company Badge?

Where Can I Promote my Clutch badges?

Can I customize my Clutch widget?

What are widget analytics?

What are Clutch widgets?

How Many Clutch Widgets Can I Choose From?

How do I add a Clutch widget?

Where Should I Place Clutch Widgets on My Website?

Will My Clutch Widget Include My Negative Reviews?

What Is the Difference Between a Badge and a Widget?

How Do I Access my Clutch Badges?

See more