Billing information and communications are associated with a specific user who is typically also the profile admin. Contact billing@clutch.co to clarify your preferences.
There are 3 types of recipients that are involved with billing communications. Most companies have a single contact for all 3 types, but Clutch can accommodate some customization of billing preferences.
Billing Contact Types
- Profile Admin (Clutch user) - this is the Clutch user who has Edit access for the company profile. They are also the user that submits Client References, can access the profile Vendor Dashboard, etc. There can only be 1 Clutch user (and email) designated as Profile Admin at a time.
- Customer (Clutch user) - this is the
Clutch user that manages payment methods in our payment portal. The Customer Billing Email defaults to the Clutch user's email, but you may customize it (as shown right). This email receives automated notifications of any transactions. There can only be 1 Billing Email (and Clutch user) designated as the Customer at a time. - Invoice Recipient(s) (any e-mails) - Most vendors receive transaction receipts but not invoices. If you'd also like to receive separate invoice records, please send your request to billing@clutch.co. We will send invoices to multiple e-mail addresses as requested.
How Billing Works
We collect your payment method upon initial purchase for future transactions. If you or a member of your team are interested in changing the default option for your payment method (including card on file and ACH payments), you can do so through your Vendor Dashboard. When signed in, you'll be able to access the billing section by clicking "Edit Payment Methods."
Clutch’s accepted payment methods include:
-
- Card
- ACH
- Wire transfer
*Note: Cards carry a 3% fee for monthly investments of $2000 or more.
If a member of your team needs to add payment information or download invoices, your profile owner can add them as a profile manager.
For wire transfers, please contact billing@clutch.co.