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What Questions Are My Clients Asked in a Clutch Review?

When leaving a review on Clutch, we guide your clients through questions about their company, the project’s scope, and their overall experience with your company.

Clutch reviews are structured around five main sections:

    • Background: Details about the client’s organization and their job function.
    • Challenge: The specific business need or challenge that led them to work with your company.
    • Solution: Information on the services provided, your team’s involvement, how the client discovered your company, and the project’s dates and cost (with the option to keep cost details confidential).
    • Results:  Insights into the project’s outcomes and project management feedback
    • Ratings: Five questions rated on a half-increment, 5-star scale. These cover quality, scheduling, cost, willingness to refer (NPS), and an overall score (which is independent of the previous 4 ratings).

The exact questions may differ depending on the type of project and whether the client submits their review online or over the phone.

 

NOTE: Phone-based reviews are only available to clients of service providers with a Clutch Verified subscription or those using our Sponsoring or Featured Listing advertising products.