What Questions Are My Clients Asked in a Clutch Review?

Clutch reviews are structured around five main sections:

- Background: Details about the client’s organization and their job function.
- Challenge: The specific business need or challenge that led them to work with your company.
- Solution: Information on the services provided, your team’s involvement, how the client discovered your company, and the project’s dates and cost (with the option to keep cost details confidential).
- Results: Insights into the project’s outcomes and project management feedback
- Ratings: Five questions rated on a half-increment, 5-star scale. These cover quality, scheduling, cost, willingness to refer (NPS), and an overall score (which is independent of the previous 4 ratings).

The exact questions may differ depending on the type of project.

When leaving a review on Clutch, we guide your clients through questions about their company, the project’s scope, and their overall experience with your company.