How am I notified about new chat messages?

You'll receive an email notifying you of new messages or replies from leads.

You will receive email notifications when you receive a message from a new lead, or when the lead responds to your message. You can click the “Reply” button in the email to respond or reply directly to the email.

In addition, you can view new chat replies by clicking on the message icon in the upper right corner when you are logged into Clutch. You will only see “active” conversations in chat — these are conversations where you replied to a contact form submission you received.