While we welcome service providers to ask their clients to review their partnership on Clutch, we discourage them from influencing the reviewer’s feedback itself.
We encourage service providers to ask their clients to review their partnership on Clutch. However, we do not tolerate attempts to manipulate reviews, or any related behavior that could harm buyers or threaten our platform’s commitment to objectivity and transparency. Such behavior includes but is not limited to:
- Submitting fake or fraudulent reviews
- Regulating clients’ feedback
- Asking clients to edit or delete their review
To discourage such behavior, we have established a Buyer Alert Program. When our team finds evidence of manipulation or otherwise harmful behavior, we reserve the right to place a Buyer Alert on that service provider’s profile. Before issuing a Buyer Alert, we do a thorough investigation to confirm that it is warranted.
Please note that we do not issue refunds in the event of a Buyer Alert.