How Does Clutch Address Fake or Fraudulent Reviews?

We verify all reviews submitted to ensure a service relationship occurred between the client and service provider. We do not arbitrate factual disputes regarding the scope of the project.

Our team checks for fake or fraudulent reviews, which we define as reviews that misrepresent if a service relationship occurred between a buyer and a service provider. We do not consider a review to be fake if the buyer and service provider disagree on the scope of the project described in the review.

If we believe a review is fake or fraudulent, we take one or more of the following steps.

How Clutch Addresses Fake Reviews

  • Deducts service provider's Clutch rank
  • Prohibits access to free and paid promotional opportunities
  • Removes service provider's profile verification without a refund