How Does Clutch Address Fake or Fraudulent Reviews?

Our team checks for fake or fraudulent reviews, which we define as reviews that misrepresent if a service relationship occurred between a buyer and a service provider. 

Learn More About Review Verification

We do not consider a review to be fake if the buyer and service provider disagree on the scope of the project described in the review. We do not arbitrate factual disputes regarding the scope of the project.

If we believe a review is fake or fraudulent, we take one or more of the following steps.

How Clutch Addresses Fake Reviews

  • Deducts service provider's Clutch rank
  • Prohibits access to free and paid promotional opportunities
  • Removes service provider's profile verification without a refund