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How is my overall score calculated?

Each star-rating question is asked independently, the last one being the overall score.

All reviews end with five ratings questions:

  • Quality: the quality of the services and deliverables offered in the engagement
  • Scheduling: the team's ability to meet deadlines
  • Cost: the value of the project when compared with the cost of the project
  • NPS: the client's willingness to refer the service provider to a friend or a colleague
  • Overall: the client's overall experience with the partner

Clients are asked to use a 1-5 scale, and half increments are allowed.

Why is the overall score on my review not the average?

All ratings questions are asked independently, so the overall rating is not a calculated field.

How is my profile's overall star rating calculated?

The average star rating on Clutch profiles is calculated using the average of the "overall rating" from all reviews.