1. Help Center
  2. For Buyers
  3. Review Verification & Publishing

What does ‘Review Under Dispute’ mean?

The label "Review Under Dispute" indicates an ongoing investigation to verify the review's authenticity.

When a review is labeled as "Review Under Dispute," it means an active investigation is underway to confirm its legitimacy. This label is used when a service provider raises concerns about a review they received from an unrecognized user.

Clutch checks if the claimed services were actually provided. If there is proof of the collaboration, the label is removed, and the review remains published. However, if there is no evidence of the collaboration, the review is removed to ensure the credibility of reviews and maintain user trust.